Publication scheme

Who we are 

• West Highland Housing Business Plan
• Where we operate.
• Our vision and objectives

Location and opening arrangements

• Our office addresses, telephone numbers and opening times
• How to make a complaint

 About our Governing Body

• Our Governing Body members
• Professional biographies of our Leadership Team
• Our Governance structure

About our staff 

• Our Leadership Team 
• Professional biographies of our Leadership Team
• Our organisational structure

Governance documents and corporate policies 

• Rules and articles
• Membership Policy
• Code of Conduct for Staff
• Code of Conduct for Governing Body Members
• Entitlements, Payments, and Benefits Policy
• Financial Regulations Policy
• Register of Interests - Board
• Register of Interests - Leadership Team
• Health and Safety_Policy_Statement_of_Intent
• Standing Orders
• Valuing Complaints Policy
• Whistleblowing Policy

Relationship with Regulators 

• Regulation Plan with the Scottish Housing Regulator
• Landlord Report
• Annual Assurance Statement
• Statement of being subject to regulation by OSCR and charity number
• Annual Return on the Charter submission to the Scottish Housing Regulator
• Financial return to the Scottish Housing Regulator
• Internal and external audit arrangements

How to use our services

• How to report a repair
• Right to repair information
• How to apply for a house
• How to get information about tenancy support
• How to get involved
• How to make a complaint

Policies, strategies and procedures

• Accessibility and Inclusion Design Policy
• Allocations Policy
• Anti-social Behaviour Policy
• Asbestos Management Policy
• Asset Management Strategy
• Customer Service Standards
• Data Protection Policy
• Domestic Abuse Policy
• Estate Management Policy
• Equity Diversity and Inclusion Policy
• Prevention of Arrears and Debt Management Policy
• Property Maintenance Policy
• Risk Management Strategy
• Rent Setting Policy
• Stock Condition Survey Policy
• Water Hygiene Policy

Governing body meetings

• Governing body meeting minutes
• Governing body meeting agendas
• Governing body meeting dates

Consultation and participation

• Tenant participation strategy

Our accounts and budgets

• WHHA 24 - Signed Accounts (Redacted)
• Quarterly management accounts 2024-2025
  • Quarter 1
  • Quarter 2
  • Quarter 3
  • Quarter 4

• Our investments
• Budget allocated to key services

Our programme of work and projects

• Capital work projects
• Project funding

Spending relating to staff and governing body

• Pay and Grading Structure
• Staff Expenses Policy
• Board Expenses Policy
• Senior staff and board member expenses 2022-2023

Physical resources

• Stock numbers and location
• Land bank
• Asset management strategy

Information resources

• Freedom of Information Policy
• Environmental Information Policy
•  Records and Information Management Policy
• Records Retention Schedule

Our contractors and suppliers

• Information about our key service delivery contractors who carry out repairs and maintenance
• List of contractors used by West Highland Housing Association

Our procurement 

• Register of contracts awarded which have gone through the formal tender process
• Other contracts awarded
• Our Public Contracts Scotland page
• Our Procurement Strategy

Performance documents

• ARC report to tenants

Key Performance Indicators

• Quarter 1 23-24
• Quarter 2 23-24
• Quarter 3 23-24
• Quarter 4 23-24

• Benchmarking information

• Complaint reports
  • Q1 WH Complaints 2022-2023
  • Q2 WH Complaints 2022-2023
  • Q3 WH Complaints 2022-2023
  • Q4 WH Complaints 2022-2023
  • Q1 WH Complaints 2023-2024
  • Q2 WH Complaints 2023-2024
  • Q3 WH Complaints 2023-2024
  • Q4 WH Complaints 2023-2024

This information class is not applicable to West Highland Housing Association.

This information class is not applicable to West Highland Housing Association.