Rights and responsibilities

We want you to enjoy living in your home but, as well as rights, you have responsibilities as part of your tenancy agreement.

Your tenancy agreement, usually called a Scottish Secure Tenancy Agreement, is a legal contract between you and West Highland Housing Association.

It contains the rights and responsibilities you have as the tenant and we have as your landlord. If you have a joint tenancy, both tenants have equal rights and responsibilities under the tenancy agreement.

Your rights and responsibilities

You:

have the right to occupy your home as long as you (and anyone living with or visiting you) comply with the terms of your tenancy agreement
must occupy your property as your only, or principal, home
must pay your rent on time
must treat staff and neighbours with respect and not act in an anti-social or threatening manner
must keep your property and common areas in good order and report repairs promptly
have the right to be involved in our decision-making processes
must allow access to your property for any repairs, checks or planned maintenance work
must request permission for any alterations you want to make to the property

Our key responsibilities

Maintaining our properties to a high standard, making sure they are warm, secure and comfortable
Informing and consulting with you on any changes to the services you receive
Monitoring and reporting on how we perform against the outcomes contained in the Scottish Social Housing Charter

You will find all of the rights and responsibilities in your tenancy agreement and the tenant handbook.