Our Tenant and Complaint Report Cards for 2023/24 are here! | Latest News

  1. Contrast:
  1. Contact us
  2. Work for us
  3. Access to information

Search the West Highland Housing Association website

Advanced options
  1. Home
  2. About us
    1. Who are we
      1. Our history
      2. Our staff
      3. Our vision and values
      4. Corporate plans
      5. West Highland Futures Ltd (WHF)
    2. Governance
      1. Become a member
      2. Board of Management
      3. Performance
    3. Working in the community
    4. Work for us
      1. Vacancies
      2. Fair Work First Statement
  3. Tenants
    1. My Home
    2. Repairs and maintenance
      1. Video Guides
      2. Dampness, Mould and Condensation
      3. How to report a repair
      4. Adapting your home
      5. Improvements to your home
      6. Planned maintenance
      7. Repairs responsibilties
      8. Timescales for repairs
    3. Your rent
    4. Your tenancy
      1. Be a good neighbour
      2. Changes to your tenancy
      3. Get involved
      4. Help and advice
      5. Rights and responsibilities
      6. Safety in your home
    5. Customer service
  4. Owners
    1. Factoring services
    2. Paying your factor bill
    3. Shared repairs
      1. Report a common repair
  5. Find a home
    1. Buy a home
      1. Shared Equity
    2. Rent with us
    3. Property search
    4. Upcoming developments
      1. Port Ellen, Imeraval Phase 4
      2. Port Ellen, Imeraval Phase 5
      3. Port Appin
      4. Port Charlotte
  6. Resource library
    1. Publications
    2. Latest News
    3. Access to information
      1. Data protection
      2. Freedom of information
      3. Environmental information regulations
  7. Contact us
    1. Compliments and complaints
      1. Give us feedback
Back to the blog

Our Tenant and Complaint Report Cards for 2023/24 are here!

Ensuring tenants are satisfied with the services they receive from WHHA is a top priority for us. We have included our 2023/24 tenant satisfaction results on the linked pages of our Tenant Report card for you to view and read.

Our Complaints Handling report will provide you with an overview of our complaints handling performance during the year. Importantly, we have included some examples of how we have improved services using lessons we have learned from complaints throughout the year.

Click the links below to view our Tenant Report Card for 2023/24, and Complaints Handling Report Card for 2023/24!

Complaint Report Card 2023/24

WHHA Charter Report Card 2023/24

Complaints Report Card 23/24Tenant Report Card 23/24

 

Posted on at by Ben Robinson

We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that you're OK to continue.

Please choose a setting: