Customer call recording
We are introducing customer call recording to monitor and improve the customer experience.
We use telephone call recordings for:
- Monitoring the quality of calls
- Staff training and development
- Understanding you and other customers better
- Managing complaints and disputes
- Supporting employee safety and wellbeing
The recordings of telephone conversations are stored for three months on our provider's secure cloud-based platform.
The storage time may be extended if there is a threat to the health and safety of staff and/or customers, or for the purpose of the prevention and detection of crime.
For more privacy information visit Call Recording