Covid-19 service information

The situation continues to change, and we are following the advice of the Scottish Government and NHS Scotland.

We’re working safely for our customers

Scotland has moved out of the levels system. Everyone should continue to act carefully and remain cautious, and we are reviewing our working practices to ensure safety of our customers and staff.

We will communicate any changes to our services with you and signpost these on this page.

Reporting repairs

You can report a repair on our website or by calling 01631 566 451 or freephone 0300 323 1170.

We will inform you if anything changes with your appointment should restrictions change. We would like to thank you for your patience and understanding.

When reporting any repair

If you have previously reported a repair or if you are reporting a repair for the first time, you will be asked by the repairs administrators to confirm:

  • No one in your home is isolating due to Covid-19 symptoms, is shielding or is in any of the vulnerable categories. Your response this will determine if/when your repair can take place and the staff will explain this to you during the call.
  • You agree to have operatives working in your home. If you don’t want this, we will ask you to call back when you are happy for the repair to take place.

What you need to do

When our operatives are working in your home, everyone in the household must:

  • Stay in another room from the operative for the duration of the visit.
  • Open windows throughout the property to ensure the property is well-ventilated while the operative is in your home.
  • Where this is not possible, for example where you and the operative need to discuss the purpose of the visit, this must be done from a minimum of 2m distance and for as short a time as possible.

What we will do

While our operatives are in your property, they will:

  • Practice good hand hygiene and wear appropriate PPE (personal protective equipment) if required.
  • Always maintain appropriate social distance.
  • Clean down all areas where they have been working.

How you can keep up to date with the latest news on our services

  • Like our Facebook page - we always make sure to post service updates here for our tenants and customers.
  • Check your MyHome account regularly - pop-up announcements are posted here when such major service changes and updates are made.
  • Read our published newsletters when made available - you can read our latest newsletter, Issue 5, by clicking here.

If you have any further questions or concerns, please don't hesitate to get in contact through;

  • Email - mail@westhighlandha.co.uk
  • Freephone - 0300 323 1170
  • Write to us - West Highland Housing Association, Crannog Lane, Oban, PA34 4HB
  • Or send us a message through our online contact form