How long will repairs take?
Reactive repairs are divided into the following categories and response times:
A repair which, if left unattended, could cause danger to life or limb, constitute a general safety hazard, or have the potential to cause more severe damage to the property. Emergency repairs will be completed within 24 hours.
A repair which, if left unattended, would infringe or interfere with the normal occupancy and use of the property. Urgent repairs will be completed within 5 working days.
Covers all remaining reactive repairs.
Routine repairs will be completed within 10 working days.
St Valery Place, Oban
Occasionally repairs will take longer, for example:
- Repairs within a new property's 12-month defects liability period, which are the responsibility of the Main Contractor.
- Repairs which may involve an element of the cost being charged to the tenant.
- Repairs which are not the landlord's responsibility.
- Where reasonable access was not provided by the tenant.
- Where the repair was made safe whilst awaiting components.
- Where the repair could not reasonably have been concluded, i.e. exceptional weather conditions, power failure, fire or flood.
- Where a temporary repair has been carried out within the agreed response time to prevent the immediate threat to the tenant's health, safety or security.
If you are concerned about how long a repair is taking, please contact our office and the Technical Services Section will explain the reason for any delay. Similarly, if a repair has not been carried out to your satisfaction, you should either contact the Technical Services Section, or complete and return the repairs monitoring form. If that does not resolve the issue, you may take the matter further. Copies of the Association's formal Complaints Procedure can be obtained from the Association's Office.