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West Highland Housing Association
Crannog Lane
PA34 4HB
T: 01631 566451 or 0845 3402058
F: 01631 565711
Email: mail@westhighlandha.co.uk

housing developments
housing maintenance

Repairs - Who is responsible?

The Association aims to carry out an effective, efficient and economic repairs service. Whilst most repairs are the Association's responsibility, some repairs are the responsibility of the tenant.

West Highland Housing Association's Responsibilities

The Association is responsible for:

  1. Repairs to the structure and exterior of the building, which includes the roof, walls, chimneys, gutters, pipes, drains, doors, windows, floors and ceilings.
  2. Repairs to paths, steps and boundary walls and fences, if erected by the Association.
  3. Repairs to kitchen units, sinks, baths, toilets and showers, if installed by the Association.
  4. Repairs to electrical wiring, gas piping, central heating, extract fans and immersion heaters.
  5. Repairs to broken glass in windows and doors in communal areas.
  6. Repairs to the Association's fixtures and fittings, including communal television aerials and door entry systems.

Tenant's Responsibilities

Tenants are responsible for:

  1. Caring for the Association's fixtures and fittings and security of the premises.
  2. Looking after keys. The Association does not hold a spare set of keys for tenant's houses. If concerned about this you may wish to consider leaving a key with a neighbour or friend.
  3. Willful damage caused to the property.
  4. Clearing blocked pipes if the blockage is caused by misuse, or pipes burst due to neglect during cold spells.
  5. Repairs to the doorbell, individual television aerial, light bulbs/tubes and plug fuses.
  6. Repairs to tap washers and waste plugs and chains.
  7. Repairs to fireplace tiles and the sweeping of chimney flues.
  8. Repairs to internal glazing.
  9. Replacement of clothes lines to poles and rotary driers.
  10. Internal decoration of home.
  11. Alterations/improvements to the property carried out by the tenant.
West Highland Housing Association Rentable housing argyll

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